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Meet The Team

Part of your business

What sets the 8020 team apart is the collective breadth of our knowledge and experience. We are a proactive solutions-focused team, our aim is to get to know your business inside out so we can spot any issues and find the right solution, at the right time. You will have a dedicated account manager but we are all here for you – because that’s how we work. Meet your team.

 

Andrew Edgar

Managing Director

Jez Draper

Director

My meticulous attention to detail lends itself well to implementing and developing effective work-based systems and processes/procedures, and I enjoy developing and implementing marketing and skills strategies that deliver real and measurable business results.

When I am not in work I love spending time with my little boy Alfie or I can sometimes be found trying to play golf at Dalbeattie Golf Club. I also love getting out in the fresh air and walking my three dogs Mac, Belle and Dexter.

Shelley Hughes

Head of Operations

Susan McCormick

Finance Manager

Lorraine Mair

Finance Administrator

For me, the customer’s experience is paramount, and I strive for excellence right through the customer’s journey. Whether I’m taking the lead on a project or working as part of a project team, I’m resourceful and adaptable – the only thing that matters is that we all pull together to work towards the goal.

When I am not in work I love spending time with my family. However, with my, now grown up, twin sons both recently working on cruise ships this does mean I have the arduous task of holidaying in whichever far flung part of the world they happen to be. Fortunately for them, me and my husband see our annual holiday as a ‘must have’ in our busy lives.

Lesley Minto

Account Manager

Hard working, organised, methodical and adaptable – I’m an experienced Client Service Manager with key skills in planning and account management. I take pride in my work and strive for customer satisfaction.

When I’m not at work I love to get away from it all and visit new places in my self-converted campervan.

Sally Gillies

Account Manager

As an experienced client service manager, I know how to treat my customers, and give them the high standard of service I’d expect as a client.

I have a son which takes up all my time outside work and we spend a lot of time in ice rinks as he is a netminder for our local junior ice hockey team. I also have my HGV licence as I have had a love of trucks from a very young age, so I like to drive when I get the chance.

Andrea Carnochan

Account Manager

I love working in the telecoms industry – it’s in a constant state of growth and advancement – and I’m always open to opportunities that allow me to keep my knowledge right up to date. This helps me deliver the very best solutions to my customers efficiently and on time.

Outside of work, I love nothing more than being with my husband Chris and our daughter Grace. We can usually be found out with our dog Murphy or enjoying a coffee and cake date. I am also a regular at Fairy Bod Mother Dumfries, attending classes or lifting those deadly weights!

Kate Crawford

Account Manager

I pride myself on my work ethic and professionalism, I’m very self-motivated and have an ambition to succeed for myself and my clients.

When I am not at work I enjoy keeping fit, catching up with friends over dinner (feat. wine of course), or am busy ticking another destination of my bucket list.

Gemma McKnight

Account Manager

I’ve acquired in-depth knowledge in business telecoms across the board and experience in stock management and control. I have a passion for providing first class customer service and a great eye for detail.

Outside of work I enjoy spending time with my wife and kids and regularly go to gigs in Glasgow, most recently seeing Post Malone and Slayer (not on the same night).

Steven McCubbin

Account Manager

Murray Wallace

Support Manager (IT)

Richard McGuire

IT Technician

Andy Wroe

IT Technician

Neil Cameron

IT Technician

Chris Mancini

IT Technician
 
 

"We have worked with 8020 for over 11 years now and the excellent customer service and support we receive prevents us from looking at alternative service providers!  We always receive a super-fast response and a friendly reception whenever we make contact."


PARAGON INKS

"8020 have provided us with a 1st class service for our Mobile Telecommunications for the last few years.  Staff are friendly, professional and always at hand when any problems arise."


R TAYLOR & SONS

"8020 have looked after our business mobiles and I.T for several years and we are always delighted with their management.  We always receive a speedy response to our queries and our account manager, Andrea, is always pleasant and helpful.  Nothing is ever too much trouble."
BELL OGILVY

“Lesley manages the mobile phone estate for Baker Mallett LLP and has done so for the last 10 years.  Lesley helps to make what can be a stressful and time-consuming role easy for me by keeping me up to date with issues that might affect us and keeping me informed of new services that might be relevant, making sure that we always get the best from the network and our devices.  She does all this with a smile and a telephone manner that always makes you feel that you are the most important person that she has to deal with.  It’s great to work with someone who is so helpful and responsive and is always at the other end of the phone when I need help or support.  Keep up the good work Lesley, it is very much appreciated”.
BAKER MALLETT

"We have been working with 8020 Ltd since February 2018. During this time we have benefited greatly from the relationship. Our account manager Sally Gillies keeps a keen eye on our costs and the friendly and efficient staff are always very pleasant and helpful. Based upon previous experience the IT department is second to none.

A decision well made as far as we are concerned!"


HK FINANCIAL
 

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We work with and support some of the most respected businesses across Dumfries & Galloway. Get in touch, we’d love to understand more about yours and see how we can help.

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