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Meet The Team

Part of your business

What sets the 8020 team apart is the collective breadth of our knowledge and experience. We are a proactive solutions-focused team, our aim is to get to know your business inside out so we can spot any issues and find the right solution, at the right time. You will have a dedicated account manager but we are all here for you – because that’s how we work. Meet your team.

 

Andrew Edgar

Managing Director

Jez Draper

Director

My meticulous attention to detail lends itself well to implementing and developing effective work-based systems and processes/procedures, and I enjoy developing and implementing marketing and skills strategies that deliver real and measurable business results.

When I am not in work I love spending time with my little boy Alfie or I can sometimes be found trying to play golf at Dalbeattie Golf Club. I also love getting out in the fresh air and walking my three dogs Mac, Belle and Dexter.

Shelley Hughes

Head of Operations

Susan McCormick

Finance Manager

For me, the customer’s experience is paramount, and I strive for excellence right through the customer’s journey. Whether I’m taking the lead on a project or working as part of a project team, I’m resourceful and adaptable – the only thing that matters is that we all pull together to work towards the goal.

When I am not in work I love spending time with my family. However, with my, now grown up, twin sons both recently working on cruise ships this does mean I have the arduous task of holidaying in whichever far flung part of the world they happen to be. Fortunately for them, me and my husband see our annual holiday as a ‘must have’ in our busy lives.

Lesley Minto

Account Manager

Hard working, organised, methodical and adaptable – I’m an experienced Client Service Manager with key skills in planning and account management. I take pride in my work and strive for customer satisfaction.

When I’m not at work I love to get away from it all and visit new places in my self-converted campervan.

Sally Gillies

Account Manager

As an experienced client service manager, I know how to treat my customers, and give them the high standard of service I’d expect as a client.

I have a son which takes up all my time outside work and we spend a lot of time in ice rinks as he is a netminder for our local junior ice hockey team. I also have my HGV licence as I have had a love of trucks from a very young age, so I like to drive when I get the chance.

Andrea Carnochan

Account Manager

I love working in the telecoms industry – it’s in a constant state of growth and advancement – and I’m always open to opportunities that allow me to keep my knowledge right up to date. This helps me deliver the very best solutions to my customers efficiently and on time.

Outside of work, I love nothing more than being with my husband Chris and our daughter Grace. We can usually be found out with our dog Murphy or enjoying a coffee and cake date. I am also a regular at Fairy Bod Mother Dumfries, attending classes or lifting those deadly weights!

Kate Crawford

Account Manager

I pride myself on my work ethic and professionalism, I’m very self-motivated and have an ambition to succeed for myself and my clients.

When I am not at work I enjoy keeping fit, catching up with friends over dinner (feat. wine of course), or am busy ticking another destination of my bucket list.

Gemma McKnight

Account Manager

I’ve acquired in-depth knowledge in business telecoms across the board and experience in stock management and control. I have a passion for providing first class customer service and a great eye for detail.

Outside of work I enjoy spending time with my wife and kids and regularly go to gigs in Glasgow, most recently seeing Post Malone and Slayer (not on the same night).

Steven McCubbin

Account Manager

Murray Wallace

Support Manager (IT)

Richard McGuire

IT Technician

Andy Wroe

IT Technician

Neil Cameron

IT Technician

Chris Mancini

IT Technician
 
 

“Lesley has been looking after our company mobile telecommunications here at QEM Solutions for a number of years now and we would be reluctant to change that.  She embraces the challenges we present her with and the service we receive is second to none.  No request is too much trouble.”


QEM SOLUTIONS

“8020 is our go-to provider for mobile communications, from hardware to service plans and call analysis. Their service is simply excellent with unbiased advice and a very friendly interaction. They ask what we would like and then do the leg work to provide cost-effective solutions, including preparation of contractual paperwork. We have used them for many years and can thoroughly recommend them.”


S. BRANNAN & SONS LTD

“We have used 8020 for all our company mobiles for over 10 years and have always received great value for money and excellent service.  A special mention to Andrea who goes the extra mile and resolves any issues we have.  We have no problem in recommending 8020 to anyone.”
BOLAND JARRETT (EDINBURGH) LTD
Volunteer development scotland testimonial - 8020 Ltd

8020 have been our mobile comms provider for many years now and have consistently provided excellent customer service and the team are extremely helpful. Having a dedicated account manager really enhances the service we receive and they are always proactive in ensuring that our contracts are meeting our needs. Renewals are hassle-free and we always receive a super-speedy response to any query.  Really grateful for all their support and guidance!


Volunteer Development Scotland

"Lesley has been Routes to Work Account Manager for over 5 years and is always extremely helpful. She has assisted with the installation of our VOIP phone system and more recently changing mobile contract – she is always available to assist with queries and keeps us informed. She is quick to respond and makes sure that the team at 8020 are fully aware of our requirements so even if she’s not available we always get the very best seamless service .

Its great to work with someone who understands that we aren’t technical and often need our ‘hands held’."


ROUTES TO WORK
 

Get in touch

We work with and support some of the most respected businesses across Dumfries & Galloway. Get in touch, we’d love to understand more about yours and see how we can help.

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