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Meet The Team

Part of your business

What sets the 8020 team apart is the collective breadth of our knowledge and experience. We are a proactive solutions-focused team, our aim is to get to know your business inside out so we can spot any issues and find the right solution, at the right time. You will have a dedicated account manager but we are all here for you – because that’s how we work. Meet your team.

 

Andrew Edgar

Managing Director

Jez Draper

Director

My meticulous attention to detail lends itself well to implementing and developing effective work-based systems and processes/procedures, and I enjoy developing and implementing marketing and skills strategies that deliver real and measurable business results.

When I am not in work I love spending time with my little boy Alfie or I can sometimes be found trying to play golf at Dalbeattie Golf Club. I also love getting out in the fresh air and walking my three dogs Mac, Belle and Dexter.

Shelley Hughes

Head of Operations

Susan McCormick

Finance Manager

Lorraine Mair

Finance Administrator

For me, the customer’s experience is paramount, and I strive for excellence right through the customer’s journey. Whether I’m taking the lead on a project or working as part of a project team, I’m resourceful and adaptable – the only thing that matters is that we all pull together to work towards the goal.

When I am not in work I love spending time with my family. However, with my, now grown up, twin sons both recently working on cruise ships this does mean I have the arduous task of holidaying in whichever far flung part of the world they happen to be. Fortunately for them, me and my husband see our annual holiday as a ‘must have’ in our busy lives.

Lesley Minto

Account Manager

Hard working, organised, methodical and adaptable – I’m an experienced Client Service Manager with key skills in planning and account management. I take pride in my work and strive for customer satisfaction.

When I’m not at work I love to get away from it all and visit new places in my self-converted campervan.

Sally Gillies

Account Manager

As an experienced client service manager, I know how to treat my customers, and give them the high standard of service I’d expect as a client.

I have a son which takes up all my time outside work and we spend a lot of time in ice rinks as he is a netminder for our local junior ice hockey team. I also have my HGV licence as I have had a love of trucks from a very young age, so I like to drive when I get the chance.

Andrea Carnochan

Account Manager

I love working in the telecoms industry – it’s in a constant state of growth and advancement – and I’m always open to opportunities that allow me to keep my knowledge right up to date. This helps me deliver the very best solutions to my customers efficiently and on time.

Outside of work, I love nothing more than being with my husband Chris and our daughter Grace. We can usually be found out with our dog Murphy or enjoying a coffee and cake date. I am also a regular at Fairy Bod Mother Dumfries, attending classes or lifting those deadly weights!

Kate Crawford

Account Manager

I pride myself on my work ethic and professionalism, I’m very self-motivated and have an ambition to succeed for myself and my clients.

When I am not at work I enjoy keeping fit, catching up with friends over dinner (feat. wine of course), or am busy ticking another destination of my bucket list.

Gemma McKnight

Account Manager

I’ve acquired in-depth knowledge in business telecoms across the board and experience in stock management and control. I have a passion for providing first class customer service and a great eye for detail.

Outside of work I enjoy spending time with my wife and kids and regularly go to gigs in Glasgow, most recently seeing Post Malone and Slayer (not on the same night).

Steven McCubbin

Account Manager

Murray Wallace

IT Technician

Richard McGuire

IT Technician

Andy Wroe

IT Technician

Neil Cameron

IT Technician

Chris Mancini

IT Technician
 
 

“Sally is always extremely helpful, and no query is ever too much bother.  Our enquiries are always responded to within a matter of hours (or even minutes!) and if Sally isn’t around to help, one of the other members of the 8020 team is on hand to ensure everything is dealt with efficiently.  Aptus have been dealing with 8020 for nearly 5 years and the service that we have received throughout this time has been exceptional”
APTUS UTILITIES

“CalaChem Ltd moved to using 8020 to manage our 30 mobile phone connections in 2016 and our experience has been very favourable.  They managed a well-executed transition from our previous network provider and were happy to include some specific additional requirements for us like emailing billing files (rather than condemning us to accessing yet another supplier portal!)  We were happy to renew our arrangements with them after 24 months, not just because of good pricing, but specifically because of the excellent level of customer service – we find them responsive and technically competent providing good advice and most prompt at implementing any changes.  I can thoroughly recommend them.”
CALACHEM

"We have worked with 8020 for over 11 years now and the excellent customer service and support we receive prevents us from looking at alternative service providers!  We always receive a super-fast response and a friendly reception whenever we make contact."


PARAGON INKS

“8020 have looked after our mobile needs for more than 10 years and that has been by Sally, in the main, for a little over half of that time.  It is refreshing to work with someone who is not just solutions orientated, but who is also friendly, enthusiastic and energetic... even at times when it was particularly arduous to get an answer from the network provider.  I know that I can't ask Sally a silly question as she is always prepared to listen and takes the time to understand our challenges and needs and treat them as her own.”
FARMFOODS

We were introduced to 8020 nearly 10 years ago.  We thought “here we go – another one of these telephone companies that promise you the earth but don’t deliver” – How wrong we were!

Everything about 8020 has been first class.  The contracts saving us money, the service, the advise and most importantly the excellent staff.  We are approached almost weekly by other providers wanting our business, however not a chance.  We have an excellent relationship with 8020. 10 years speaks for itself.


ALEXANDER (SCOTLAND) & CO LTD
 

Get in touch

We work with and support some of the most respected businesses across Dumfries & Galloway. Get in touch, we’d love to understand more about yours and see how we can help.

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