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Meet The Team

Part of your business

What sets the 8020 team apart is the collective breadth of our knowledge and experience. We are a proactive solutions-focused team, our aim is to get to know your business inside out so we can spot any issues and find the right solution, at the right time. You will have a dedicated account manager but we are all here for you – because that’s how we work. Meet your team.

 

Andrew Edgar

Managing Director

Jez Draper

Director

My meticulous attention to detail lends itself well to implementing and developing effective work-based systems and processes/procedures, and I enjoy developing and implementing marketing and skills strategies that deliver real and measurable business results.

When I am not in work I love spending time with my little boy Alfie or I can sometimes be found trying to play golf at Dalbeattie Golf Club. I also love getting out in the fresh air and walking my three dogs Mac, Belle and Dexter.

Shelley Hughes

Head of Operations

Susan McCormick

Finance Manager

For me, the customer’s experience is paramount, and I strive for excellence right through the customer’s journey. Whether I’m taking the lead on a project or working as part of a project team, I’m resourceful and adaptable – the only thing that matters is that we all pull together to work towards the goal.

When I am not in work I love spending time with my family. However, with my, now grown up, twin sons both recently working on cruise ships this does mean I have the arduous task of holidaying in whichever far flung part of the world they happen to be. Fortunately for them, me and my husband see our annual holiday as a ‘must have’ in our busy lives.

Lesley Minto

Account Manager

Hard working, organised, methodical and adaptable – I’m an experienced Client Service Manager with key skills in planning and account management. I take pride in my work and strive for customer satisfaction.

When I’m not at work I love to get away from it all and visit new places in my self-converted campervan.

Sally Gillies

Account Manager

As an experienced client service manager, I know how to treat my customers, and give them the high standard of service I’d expect as a client.

I have a son which takes up all my time outside work and we spend a lot of time in ice rinks as he is a netminder for our local junior ice hockey team. I also have my HGV licence as I have had a love of trucks from a very young age, so I like to drive when I get the chance.

Andrea Carnochan

Account Manager

I love working in the telecoms industry – it’s in a constant state of growth and advancement – and I’m always open to opportunities that allow me to keep my knowledge right up to date. This helps me deliver the very best solutions to my customers efficiently and on time.

Outside of work, I love nothing more than being with my husband Chris and our daughter Grace. We can usually be found out with our dog Murphy or enjoying a coffee and cake date. I am also a regular at Fairy Bod Mother Dumfries, attending classes or lifting those deadly weights!

Kate Crawford

Account Manager

I pride myself on my work ethic and professionalism, I’m very self-motivated and have an ambition to succeed for myself and my clients.

When I am not at work I enjoy keeping fit, catching up with friends over dinner (feat. wine of course), or am busy ticking another destination of my bucket list.

Gemma McKnight

Account Manager

I’ve acquired in-depth knowledge in business telecoms across the board and experience in stock management and control. I have a passion for providing first class customer service and a great eye for detail.

Outside of work I enjoy spending time with my wife and kids and regularly go to gigs in Glasgow, most recently seeing Post Malone and Slayer (not on the same night).

Steven McCubbin

Account Manager

Murray Wallace

Support Manager (IT)

Richard McGuire

IT Technician

Andy Wroe

IT Technician

Neil Cameron

IT Technician

Chris Mancini

IT Technician
 
 

“Sally is always extremely helpful, and no query is ever too much bother.  Our enquiries are always responded to within a matter of hours (or even minutes!) and if Sally isn’t around to help, one of the other members of the 8020 team is on hand to ensure everything is dealt with efficiently.  Aptus have been dealing with 8020 for nearly 5 years and the service that we have received throughout this time has been exceptional”
APTUS UTILITIES

“8020 is our go-to provider for mobile communications, from hardware to service plans and call analysis. Their service is simply excellent with unbiased advice and a very friendly interaction. They ask what we would like and then do the leg work to provide cost-effective solutions, including preparation of contractual paperwork. We have used them for many years and can thoroughly recommend them.”


S. BRANNAN & SONS LTD

"We came, we went, we returned! Originally a customer with our O2 contract we were very well looked after by 8020. Due to coverage issues at the time we moved to Vodafone and had to leave 8020 for a direct account with Vodafone. I’m glad to say we were able to return with 8020 now being able to supply our Voda connections competitively, it’s great to be back with a locally based company that looks after us very well and nothing is too much bother.”


APD LTD

“Since founded in 2006 Coneworx partnered up with 8020 as our telecoms provider and continue today with no concerns. Over the past several years our Company innovatively transitioned from day to day working processes in paper form to a bespoke electronic system (which is unique in our industry sector), 8020 have proved invaluable in supporting us to deliver our remit. 8020 offer exceptional advice and solutions that suit our business needs and we always appreciate their professional approach, competitive pricing, and above all excellent customer service skills.”


CONEWORX LTD

At Children North East our aim is to help children in the North East grow up happy and healthy and one of the ways that we do that is by making sure that the majority of our expenditure is directed towards our service users and not to cover unnecessary costs or bills.  8020 have always provided us with excellent service that is great value for money.  Nothing is too much trouble and we were recently able to renew our mobile contracts with ease, our mobile phone coverage was not interrupted and we’ve saved money.  Sally is always available to help and is friendly, supportive and kind.  All in all a great service – thank you!”


Children North East
 

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We work with and support some of the most respected businesses across Dumfries & Galloway. Get in touch, we’d love to understand more about yours and see how we can help.

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