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Case Study – Thomas & Adamson – Construction

10th November 2014

Thomas & Adamson is an international construction and property consultancy. With offices in Edinburgh, Glasgow, London, Manchester, Abu Dhabi, Dubai, Kiev, and Portland, the need for reliable communication tools and innovation is vital for delivering quality service to clients. Tom Brennan is the Associate Practice Manager at Thomas & Adamson and holds responsibility for the day to day running of the business communications.

Tom’s challenge

With over 130 staff, many of whom are out on construction sites for several days or continuously on the move, Tom’s key challenge is to ensure that everyone has unbroken mobile access to voice, email and data irrespective of location, to maintain contact with the office and clients at all times. The Company’s previous contract was direct through a network operator. Tom and his team found their devices weren’t providing the functionality required to meet their business needs and network coverage was becoming more and more important. Tom regularly found himself on the phone to the network trying to resolve end user problems, making additions and amendments, often being placed on hold for long periods of time and rarely speaking to the same person twice. It seemed that even simple requests could take days to process and often needed chasing up. The effort going into managing the account was becoming too time consuming.

The solution

Thomas & Adamson switched to 8020 six years ago. Tom enjoys an excellent working relationship with his dedicated Account Manager as well as the wider 8020 team. He’s regularly given advice on how to get the best from the devices and network through monthly updates. And with Windows based smartphones now put in place, Thomas & Adamson have seen improvements across the business in both productivity and efficiency levels. Tom says, “8020 have more than delivered. I can’t praise them enough. It’s the best service possible. We’re a demanding client wanting action straight away and they provide it. They’re professional from start to finish, immediately responsive and know the importance of telecommunications on our business. I’ve never had any problems and have no regrets about moving our contract to 8020. Ten out of ten to them!”

And the proof?

Tom says, “8020 have not only saved us time but they have also saved us money. We’ve benefited from significant savings due to the efficiencies 8020 bring us on our monthly contracts. By comparison, I get ludicrous claims from competitive phone companies who think their ‘something for nothing’ offers are enticing. With 8020 I know I have a team I can trust, who’ll never drop the ball and are there on call whenever we need them. That’s a service worth every penny.”

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