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Our mobile phones are hives of valuable and sensitive information. Data such as text messages, emails, browsing history, photos and videos is all highly sensitive and very personal. Having no password on your phone is akin to going out and…
Based on our knowledge and experience working with phones every day, we’ve been sharing some simple hints and tips that we hope you’ll find useful, along with our favourite features from our own phones. Here’s the 5 most popular from…
Dumfries and Galloway! What’s Going on? recently signed their business phones with 8020. Katy, who had been using a Samsung Galaxy S8, a phone she really liked, decided to switch back to Apple and the iPhone 8. Katy had been…
Apple’s latest developers conference took place in San Jose yesterday with iOS 12, macOS 10.14, watch OS 5 and tvOS 12 on the agenda. Last year we were introduced to new tech like the iPad Pro 12.9 and iPad Pro 10.5 but it was…
The latest O2 Customer Satisfaction survey results for Q1 have been published and 8020 have come out No.1 of O2’s 22 Direct Partners in the UK. An independent survey conducted by O2 on randomly selected customers generates an average score for customer satisfaction…
Ofcom have confirmed that O2 have delivered against their commitment to providing 98% indoor 4G coverage and 90% geographical landmass mass coverage across the UK. In 2013, O2 committed to providing a minimum level of indoor data coverage to 98%…
8020 have won two prestigious excellence awards from O2. The awards for Customer Excellence and Digital Excellence recognise the 8020 team’s dedication to providing outstanding customer support as well as their capability to support modern businesses with digital products like Microsoft…
If you exceed your inclusive monthly allowance of texts, calls and data you’ll be charged what are known as out of bundle rates. These can include phoning numbers that your allowance doesn’t cover and sending picture messages (MMS). We review thousands of…
A suspicious scam email purporting to be from Microsoft has been circulating recently. This is just one of a number of scams that fraudsters are using to steal both money and highly sensitive information from individuals and businesses. Back in 2015…
A strong password is your first line of defence against cyberhackers. Companies such as Debenhams and Wonga have been hit by the hackers in 2017, with as many 250,000 customer records seized and exposed. Yet, roughly 10,000 of the most…
In just a few hours Apple will reveal the much-anticipated iPhone 8 and iPhone X devices. At an event in California, Apple are also expected to unveil upgrades for the Apple Watch, Apple TV and AirPod wireless headphones. A leak from Apple over the…
If your phone is using Mobile Data instead of Wi-Fi, it could still drain your data even if it’s locked. A number of apps work in the background whether your phone is locked or unlocked. These include Email, WhatsApp, Facebook,…
Back in 2015, we told you that the European Parliament had agreed to scrap EU roaming charges. As of 15 June, you will pay the same price for calls, texts and mobile data wherever you are travelling in the EU.…
Unwanted, nuisance phone calls can be extremely irritating. They generally come in two forms; live marketing calls from a real person and automated marketing calls using a pre-recorded message. However, there are various steps you can take to cut down on the…
On March 1st, the penalty for using a mobile phone while driving doubled to £200 and six points. Motorists caught using their mobile twice or accruing 12 points on their licence will face magistrates’ court, being disqualified and fines of up…
We hope 2016 was great for you, but if you’ve entered 2017 more determined than ever and even set yourself some resolutions or goals, then we want to help you achieve them. So, we’ve picked what we think are 5…
Consumer group Which? has found that updating your smartphone’s software to the latest version of operating system may have an adverse effect on battery life and storage. Manufacturers generally urge users to download and upgrade to the latest software when it is…
What’s Happening? A revamped ‘Rest of World Pass’ is replacing the O2 Worldwide data bolt-on and 24 hour bolt-on. The Rest of World Pass gives you texts, calls and data in 87 destinations around the world. When’s It Happening? We…
The latest Customer Satisfaction results have just been published and 8020 have come out No.1 of O2’s 25 Direct Partners in the UK. We’re absolutely delighted with the award and to be recognised in this way is a real credit to the…
Okay, so Apple’s had it’s turn, now it’s Google’s chance to show off their newest hardware including their Pixel smartphone. We’ll give you the details so you don’t miss anything. What In their latest keynote event, Google are widely expected…